You order


The online store available at the internet address , is run by Arkadi Prokopov, founder of a business under the name “ОКСИЕСТА” ООД, entered into the Central Register and Information on Economic Activity NIP 206004139, REGON Pomorie, Bulgaria
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

§2 Definitions

Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller – a jurisdiction running a business under the name “ОКСИЕСТА” ООД, entered into Central Register and Information on Economic Activity NIP 206004139, REGON Pomorie, Bulgaria

Customer – any entity making purchases through the Store.
Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
Store – an online store run by the Seller at the internet address
Distance contract – contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract
Regulations – these Store regulations.
Order – the Customer’s declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
Account – customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store
Registration form – a form available in the Store that allows you to create an Account
Order form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment
Cart – an element of the Store’s software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product – a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller
Sales Agreement – a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – according to the Product features – a contract for the provision of services and a contract for specific work.

§3 Contact with the Store

Seller’s address: Knjas Boris 1. Nr. 219. Bl.C. level 7, Apt. 26. Bulgaria, Burgas, Pomorie 8200
Seller’s e-mail address:
Seller’s telephone number: +34 655097307 (will be replaced by Bulgarian in May 2021)
Seller’s bank IBAN account number:
BG44 UNCR 7000 1524 3321 62 EUR
The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.
The customer can communicate by phone with the Seller from Monday to Friday 9:00 am – 6:00 pm, Saturday 9:00 am – 2:00 pm

§4 Technical requirements

To use the Store, including viewing the Store’s assortment and placing orders for Products, the customer must have:
-terminal device with access to the Internet and a web browser
-an active e-mail account (e-mail),
-enabled cookies,
-FlashPlayer installed.

§5 General information

The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
Viewing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
The prices given in the Store are given in Euro and are gross prices (including VAT).
The final amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including when expressing will to be bound by the Sales Agreement.
When the nature of the subject of the Agreement does not allow, judging reasonably, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§6 Creating an Account in the Store

To create an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: name and surname, telephone number, e-mail address, shipping address.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§7 Rules for placing an Order

In order to place an Order:
log in to the Store (optional);
select the Product that is the subject of the Order, select the size, and then click the “Add to Cart” button;
go to the cart and choose a shipping method, then click “Proceed to Checkout”;
if the option of placing an Order without registration has been selected – complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the payment method;
consent to the processing of personal data, and then click the “Order and pay” button
an order confirmation will be sent to the e-mail address provided;
pay for the order within a specified period, subject to §9 point 3.

§8 Offered delivery and payment methods

The Customer may use the following methods of delivery or collection of the ordered Product:
-Parcel post,
-Courier delivery,
The customer can use the following payment methods:
Electronic payments made through, including credit card and online transfer.
Payment by bank transfer to the Seller’s account
Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.

§9 Performance of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
If the customer chooses payment by bank transfer or electronic payment, the Customer is obliged to make the payment within 3 calendar days from the date of the Sale Agreement – otherwise the order will be canceled.
The product will be shipped by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
When ordering Products with different delivery times, the delivery date is the longest given date.
The start of the period for delivery of the Product to the Customer is counted from the date of crediting the Seller’s bank account.
Product delivery takes place all over the world.
The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

§10 The right to withdraw from the contract

The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The running of the period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person designated by him other than the carrier.
In the case of an Agreement that includes many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part
The consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of this period.
The statement may be sent by traditional mail or by e-mail by sending the statement to the Seller’s e-mail address.
If the Consumer sends the declaration by electronic means, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
Consequences of withdrawal from the Agreement:
In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, including the costs of delivering the goods, except for additional costs resulting from the method of delivery chosen by the Consumer. other than the cheapest standard delivery method offered by the Seller.
The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first.
The consumer should return the Product to the Seller’s address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
The consumer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.
The consumer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the cost of returning the Product, will be included in the Product description in the Store.

The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:
in which the subject of the service is an item manufactured according to the Consumer’s specification (dimensions, shape) or serving to satisfy his individual needs, for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement, for the delivery of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the Contract.

§11 Complaints and warranty

The Sales Agreement covers new Products.
The seller is obliged to provide the customer with an item free from defects.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding the warranty in the Civil Code.
Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.
It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, details of the customer submitting the complaint, and the customer’s request in connection with the defect of the goods
The Seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer’s request was considered justified.
Goods returned as part of the complaint procedure should be sent to the address given in § 3 of these Regulation.

§12 Personal data in the Online Store

The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers’ personal data collected by the administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
The recipients of the personal data of the Customers of the Online Store may be:
In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.
The customer has the right to access their data and correct them.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
Detailed information on the use of personal data can be found in the privacy policy document.

§13 Final provisions

Agreements concluded through the Online Store are concluded in English.
The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
In matters not covered by these Regulations, generally applicable provisions of Bulgarian law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the act on consumer rights, the act on the protection of personal data.


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